Do not use low-cost airlines (like Norwegian) and do not travel via airports that have very poor services (like Barcelona)

You can of course have an OK trip when everything runs smoothly, but if you come into situations where you really need support and services, you should not choose above mentioned service providers.

I had a situation forgetting a valuable item in the seat pocket when leaving the plane at arrival. I realized my mistake when waiting for the bags at the baggage belt.

I contacted the service desk immediately and want to share what happened and summarize the service level from mentioned service providers.
• At first contact the representative at the service desk contacted the people that have been cleaning the plane.
o He got the information that the item has been taken care of
• Asked him how to get it back and was informed that I had to go to another terminal building (Terminal 1 – 20 minutes by car)
• I asked if possible to get the item here at terminal 2
o Got info that they will bring it to the desk
• Waiting and asked again about status and got info that the item will be placed on belt 25 and I had to be at the start of the belt to catch the item.
o No item showed up
• Got then new information that I had to go to Terminal 1 to get the item. It will be there.
• Very embarrassed I had to explain to the travel guide in the bus that I am causing this delay, asking for the bus to go to terminal one. The group in the bus was about 25 persons.
• Arriving to terminal one I had to search for the service desk. Went to the “lost and found” desk but got information I had to go into the arrival hall before customs/border control.
o Did not get any information how this is possible.
• Went to the border control and was immediately stopped by the border police asking “what the hell am I doing”. Explaining my errand showing my passport and after a number of questions I was allowed to get to the other side
o Why is the service desk on the other side? How should that service desk being reached when cases like this?
• The serviced desk staff had no information about my lost item. They made some calls and suddenly nobody knew anything about my lost item
o Had to give up in this situation and became very sad and upset
o The service desk person took my name and phone number.
Nobody have called me since then
• Very embarrassed causing the delay I returned to the bus and started the journey to final destination.
o The mood was not so good
• Started to perform some actions day after arrival
o The flight operators support is only to provide a phone number where to call for support
I always get disconnected when calling the phone number and get no answer
• The airport website has a mail address where to send requests like this
o I have sent a mail explaining my situation and with all contact details
Nobody has answered the mail
• I do not know what to do further and see my valuable item as lost forever.

My conclusion is that the service delivered from mentioned service providers are very poor and I will avoid to use these in the future.

From my point of view they are ignorant, lying, probably thieving and just want to keep out customers requesting for help and support.

In cases of problems suppliers can show they real colors and this is just what they have been doing in this case.

My recommendation is therefore to avoid low-cost suppliers and poor performers like in heading.

I am very disappointed.

Feel free to share this with as many as you like.

 

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